For parents

Pre–entry enquiries

Parents, guardians and other third parties (for example, teachers, social workers and other professionals working with disabled people) often contact our service, particularly at the admissions stage and during the transition period.

Our service is always happy to provide general information about our service and disability support to third party enquirers.

Contact us if you have any questions

Enquiries regarding registered students

Parents and other 3rd parties sometimes make contact with our service to progress matters on behalf of a student who is studying at the University and who is registered with our service.

However, due to the confidential nature of our service and our legal obligations under the General Data Protection Regulation (GDPR)  we are only permitted to communicate directly with the student, unless we have received explicit written consent from the student to communicate with a parent or named carer.

For this reason, we ask you to appreciate that we cannot disclose any information about a student to a third party, including a parent, unless there are genuine Health and Safety concerns for the student.