Postgraduate taught 

Management & Sustainable Tourism (Dumfries campus) MSc

Service Delivery Risk and Resilience MGT5353

  • Academic Session: 2023-24
  • School: Adam Smith Business School
  • Credits: 10
  • Level: Level 5 (SCQF level 11)
  • Typically Offered: Semester 2
  • Available to Visiting Students: No

Short Description

This course introduces students to risk management in operations, specifically in service delivery organisations, and allows them to debate and critically analyse how organisational resilience can be enhanced. Various risk management tools and techniques are introduced and applied in practice. Case studies are utilised as a means of bringing the subject to life.


Lectures 1h x 4

Practical classes and workshops 2h x 5 + 1h x 1

Fieldwork: 5h x 1

Excluded Courses





There are two assessments: 

-The group assessment consists of a portfolio where students do a 15-minute presentation of group work which is presented by the group (ILO2) one week and a 2500-word group report on risk profile for a chosen tourism venture (ILO1, ILO2) a week later. The presentation is 20% of the overall course grade and the report is 30% of the overall course grade. Students will get formative feedback after the presentation to help improve their report.

-The individual assessment is a reflective essay, where students write a 1000-word individual essay reflecting on the specific area researched and reflection on learning (ILO1, ILO3)

Course Aims

This course aims to provide students with the opportunity to develop confidence and skills in the application of the principles of risk management and resilience in service delivery settings. The course will focus on service delivery settings before exploring the role of the Risk Manager and associated activities required when risks become crises or disasters.

Intended Learning Outcomes of Course

By the end of this course students will be able to:

1. Appraise the need for risk and business continuity management within service delivery organisations

2. Identify, evaluate and implement appropriate risk management methodologies in a service delivery setting

3. Compare and critique different ways that risks can be managed - and resilience enhanced - in service delivery organisations

Minimum Requirement for Award of Credits

Students must submit at least 75% by weight of the components (including examinations) of the course's summative assessment.