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Services and Operations Management

About us

The Services and Operations Management Cluster seeks to understand how to manage change, innovate and create value within operations and organisational systems. It aims to add value to systems that transform resources, driving innovation in science, technology, engineering and management. It conducts interdisciplinary research in manufacturing, telecommunications, health care and the financial and third sectors using archival research, modelling, testing and application-based tools.  Members collaborate with other leading researchers, policy makers and professionals, as well as industry, commerce, government and the third sector.

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Impact and engagement

Learn more about our projects and activities

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Professor Nuran Acur’s pioneering research project with Professor Sandosh Padmanabhan (Medicine) has led to major health and social improvements in community health clinics in rural and remote Indonesia. Targeting Non-communicable Diseases through Interactive Health Ecosystems (TANDEM) combines existing healthcare and data analytics solutions in a novel way to develop an interactive digital health ecosystem for the management of non-communicable diseases (NCD), such as cardiovascular disease, cancer and diabetes screening. Their work has led to improved care and management of NCD patients, enabling early diagnosis and developing new strategies for targeted therapy, controlling healthcare costs. The project has received £64,644 from the British Council with Telkom University serving as an external partner. TANDEM demonstrates the University's potential as a world changing research community and what can be achieved through open co-innovation and co-operation, drawing inspiration and strength from partnerships worldwide.

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Professors Nuran Acur and Robbie Paton have joined forces with the European Space Agency (ESA), UK Space Agency and the telecommunication provider O2, in a research project to develop and commercialise the technology needed for driverless cars. They will research new business models, technology management and policies needed for successful commercialisation. The Glasgow-based researchers have received £881,279 as part of this large-scale endeavour, known as 'Project Darwin'. Dr Natalia Lukaszewicz serves as the Research Associate and Mr Carlos Carbajal Pina is the Research Assistant on this project.

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Professor Nuran Acur, Professor Muhammad Imran (Engineering) and Dr Yusuf Sambo (Engineering) are leading the Connected Digital Health Innovation System for COVID-19 (CODIS) project. The team have been working in collaboration with Telefonica Darwin Innovation Group developers and other stakeholders on the Connected Mobile Health Clinic (CMHC). This clinic on wheels is supported by a 4G/5G mobile network and connected to a cloud-based fleet and inventory management platform. It is designed to visit care homes for remote testing of residents and delivery of essential medical supplies. COVID-19 test results of the care home residents are sent to a secure cloud server via the mobile network for real-time epidemiological and management analysis. It is hoped that the scaled model will be used in future for other types of remote diagnostics, health management and tele-consultation for the NHS. The project has received £34,723 from the Engineering and Physical Sciences Research Council (EPSRC) Impact Acceleration Account in partnership with Darwin Innovation Group. Dr Natalia Lukaszewicz serves as the Research Associate and Mr Carlos Carbajal Pina is the Research Assistant on this project.

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Dr Paula Karlsson-Brown, Dr Sarah Weakley (Policy Scotland) and Dr Jane Cullingworth have developed The Collaborative. The project focuses on improving the sustainability of Glasgow’s third sector which is pivotal to community resilience, particularly as organisations adapt, recover and transform from COVID-19. Working with the Glasgow Council for Voluntary Sector, The Collaborative aims to become a sustainable cross-discipline hub for pro-bono advice and expertise for Glasgow’s third sector organisations (TSOs), helping them access academic expertise on a variety of pressing issues in all phases of their lifecycle. The project is supported by the ESRC Impact Acceleration Accounts.